Synced Azure AD Account Preventing Dynamics 365 Updates

I recently encountered an issue where our Dynamics 365 instance was not receiving the latest version updates, and therefore preventing the installation of the new solutions for Voice of the Customer or Live Assist etc.

After logging a case with Microsoft Support we found that we had an Azure AD synced User account from an Azure MSDN User account, which was given global admin privileges. This user did not have an associated office 365 primary email, and this would cause problems with synchronizing updates from as any Global Admin users are required to be sent an email when an update is scheduled. However because a primary email was not set for the AD synced user it was preventing the synchronization from occurring. So the solution is to either remove the Global Admin privileges from the AD synced user or you could remove the AD Synched account altogether by deleting it as a user from office 365, either will resolve the issue and allow Microsoft updates to sync with your Dynamics 365 instance.

Hope that helps, Happy CRM’ing!

Author: Raz Dynamics
Razwan is a Microsoft MVP and Dynamics 365 Community Moderator responsible for developing Microsoft Dynamics 365 and CRM integrated solutions for over a decade. Razwan is responsible for delivering Dynamics 365 User Groups & CRM Saturday Conferences. Raz has developed many free community utilities for Dynamics 365 and CRM which you can download from this blog.