Parature is a highly successful Self Service platform that is now a member of the Microsoft Dynamics Family to complement the CRM Offering available.
An estimated 40% of 3,000 current users have emphasized their inclination towards self-service, as opposed to human assisted support systems. Gartner predicts that by 2020, customers will control 85% of their service-related interactions with automated systems rather than actual human contact. Parature self-service will provide an optimal means of staying ahead with customer preferences, as demonstrated by these statistics.
The Parature self-service engine caters a customized mobile-responsive support system that allows users to avert large volumes of frequent queries. This portal engages the use of the following services:
· Live Chat options
· Contact to multiple channels
· Extensive information search engine
· Allows for solutions to be provided at first contact
· 24/7 availability of answers to common queries
· Real time updates
By recognizing similar patterns in customers’ questions, the Parature self-service portal proactively brings across a reduction in support volume and grants increased consumer preference before raising the issues to support assisted services. As a result, companies will save time, money, and effort by eliminating repetitive queries.
If you would like to know more about implementing Parature Self Service for your organisation Contact CRM Consultants UK for a free consultation.