Microsoft Dynamics CRM Customer Service Training Course

Microsoft Dynamics CRM Customer Service Training Course

Customer Service Management Training is Designed to enable your customer service and support teams to use Microsoft Dynamics CRM to improve service delivery and increase client retention. Focusing on Dynamics CRM case management module and how these functions are used to track and resolve client issues. Using CRM automation to reduce administration and develop efficient service processes. The Customer service management Training Module  includes:

creating customer service cases

Learn how to progress service cases using Business process flows (BPFs)

Manage cases in personalised CRM views

Customising service dashboards and charts

Understanding case queues and case routing

Configure automated service emails

Apply SLA service level agreements and case escalation processes

Manage contracts and renewals

Learn to use CRM dialogs for call scripting

Learn to use Dynamics CRM knowledge base module

Track performance with customer service goals

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